Our UK shops are now open!
Our Campbeltown, Edinburgh and London shops are now open to the public – but some COVID restrictions still apply.
As excited as we are to welcome you all back into the shops, it’s important to be mindful of the restrictions that are still in place.
Take a look below at the necessary guidelines for when you visit each shop.
We’re looking forward to seeing you all very soon!
Campbeltown
“It has been another long few months of lockdown but there seems to be sunshine on the horizon as we open our doors to customers once again. Although we are delighted to welcome you all back into the shop, it’s important we stick to the restrictions that are in place to keep everyone safe. We have included below all the necessary guidelines when visiting our shop.”
– Cadenhead’s Whisky Shop will undergo two deep cleaning sessions per day, with frequent wiping down of all surfaces and equipment throughout the day.
– Customers will be required to make use of our hand sanitising stations when entering and leaving Cadenhead’s Whisky Shop.
– We will be operating a 1 in 1 out access system – we must ask customers to enter the premises only when asked to do so by a member of staff to allow us to limit numbers in the shop at any one time.
– A one way system has been put in place for customers to follow. Staff will always be on hand to help with any queries you have.
– There will be one entry point and one exit point which will fall into place with our one way system.
– Customers allowed in the shop at any one time will be limited to 2 separate households, with families of up to 4 allowed access at the same time, as long as they share the same household. Eg. Two families of four will be allowed in at the same time, but only when social distancing can be adhered to.
– All staff will be required to wear appropriate PPE and customers will be asked to do the same. Face masks are now required by law when entering retail stores, so entry will be refused without the appropriate PPE.
– If you are unable to wear a face mask for medical reasons, please make a member of staff aware of your situation and we will make any necessary exemptions where possible.
– Customers must adhere to the 2 metre / 6ft social distancing guidelines at all times when inside the shop and when queuing outside.
– We ask that you avoid touching goods that you do not intend to buy where possible. Staff will be on hand to help with anything you may need to avoid this.
– We strongly encourage the use of contactless payment where possible.
– If you are collecting pre-ordered/paid bottles, we ask that you contact the shop before your visit so your order can be prepared.
– Customers may be asked to limit their shopping time during busy periods. Unfortunately samples will not be available for the foreseeable future.
– Unfortunately samples will not be available for the foreseeable future.
Regrettably, we must also inform you that no Tours or Tastings will be available for the time being. We know this may disappoint for some but we hope you can understand.
Cadenhead’s Campbeltown
01586 551710
Edinburgh
“We’ve been working hard behind the scenes to ensure the re-opening of our shop is safe for both customers and staff, adhering to the guidelines from the Scottish Government.
With that in mind, we have implemented the following measures to ensure the highest levels of safety and hygiene.”
-The shop will undergo rigorous cleaning with cleaning spot checks carried throughout the working day.
– Appropriate perspex screens will be fitted at serving point.
– Please use the hand sanitiser located at the entrance/exit of the shop.
– The shop will be limited to one customer with a maximum of two persons in the shop at once as long as they are from the same household.
– Face coverings will be worn by staff. Customers will be refused entry without any face covering.
– Customers exempt from wearing a mask should arrange appointments in advance to allow us to accommodate.
– Scottish Government social distancing guidelines will be adhered to at all times.
– You will be given 15 minutes to shop where we will give you our best recommendations and help.
– We cannot offer any alcohol sampling in the shop at this time.
– We will still be accepting cash payments but we would prefer contactless/card payments to again minimise contact.
We will, of course, continue to monitor the best advice and adjust our services as required, offering customers appointments to visit shop or alternatively you may order by email and telephone for delivery or collection during opening hours.
Thank you for all the continued support and we look forward to hearing from you.
Cadenheads Edinburgh
0131 556 5864
London
“Our London shop has implemented procedures and policies specific to that shop, to adhere to local advice and to meet the needs of this specific shop. If you have any questions or concerns please get in touch with the London shop directly and we will do what we can to assist you.”
– The shop will undergo rigorous cleaning with cleaning spot checks carried throughout the working day.- Please use the hand sanitiser located at the entrance/exit of the shop.
– The shop will be limited to a maximum of two persons in the shop at once as long as they are from the same household.
– Face coverings will be worn by staff. Customers will be refused entry without any face covering.
– Customers exempt from wearing a mask should arrange an appointment in advance to allow us to accommodate.- British Government & WHO guidelines for social distancing will be adhered to at all times.
– We would like to give you as much time as possible to shop, as well as get advice and recommendations from us. Unfortunately this will not always be possible if there is someone waiting to come into the shop.
-We are still minimising contact at every possible step of your retail experience which is why we cannot offer any alcohol sampling in the shop at this time.
We will still be accepting cash payments but we would prefer contactless/card payments to again minimise contact. We will, of course, continue to monitor the best advice and adjust our services as required, alternatively you can email to book a virtual chat for advice and recommendations, for delivery, or for collection during opening hours.
Cadenhead’s London
(+44) 020 7935 6999
As mentioned above, if you have any questions about store policy, or you wish to request specific accommodations, it will always be advisable for you to contact the shop directly. All our staff will do everything they reasonably can to assist you with your shopping.
Slainte,
The Cadenhead’s Team
Full shop contact details: Click Here
